Visiting hours are from 8.00am to 8.00pm. The "No visitors after 8.00pm" rule is strictly enforced throughout the hospital. This is to ensure you and other patients have ample rest and ensure your security at night.
The ICU is a restricted area due to the serious condition of patients warded there. As these patients require ample rest, only 2 visitors are allowed at any one time during the visiting hours.
Visiting hours at the Intensive Care Unit (ICU) and High Dependency Unit (HDU) are from 8.00am to 1.30pm and 2.30pm to 8.00pm daily, and Neonatal Intensive Care Unit (NICU) is from 8.00am to 8.00pm daily. Children below 12 years old are not encouraged to visit these units.
Hospital discharge time is 11.00am. If you have to stay in your room after 11.00am but are able to leave before 8.00pm, you will be charged an additional half day rate. Please note that bill preparation and discharge process will take approximately 2 hours.
Payment can be made at the Cashier's counter at the Lobby, Level 2. You are required to settle the hospital charges in full upon discharge. Should your deposit exceed your hospital charges, we will process your refunds after we have received payment from your insurance companies. For self-paying patients, your refunds will be processed after the bill is finalized. If your deposit was made by credit card, it will be refunded back to your credit card. For cash, cheque and AMEX card payments, we will send you a refund cheque.
Our car park is open 24 hours daily. Lifts serve the basement car park from 6.00am to 10.30pm. From 10.30pm to 6.00am, please use the staircases for access to the hospital lobby.
Valet parking service is available on Mondays to Fridays from 8.30am to 5.00pm and on Saturdays from 8.30am to 1.00pm, excluding Sundays and Public Holidays.
A valet service fee of S$10.00 is applicable on top of the prevailing parking charges, and to be paid in advance when you hand over your vehicle to the valet staff.
After the valet's operating hours, the vehicle key can be collected from the hospital security, before you proceed to collect the vehicle from the carpark.