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Admission Guide

Admission Guide

  • Pre-Admission Registration

    Welcome To Gleneagles Hospital

    To have your pre-admission registration processed, please come to the Admission counters at Hospital Lobby, Level 2. (Open 24 hours daily). Your doctor or the clinic staff will make the necessary bookings for your admission into the hospital.

    The hospital is able to confirm the availability of a room type only at the time of your admission. This is due to the uncertainty of discharges and emergency admissions in a hospital. However, if we are unable to provide you with the room of your choice at admission, we will make the transfer as soon as your preferred room type is available.

    Here is a step-by-step guide to help you breeze through the process from admission to discharge at our hospital:


    On The Day Of Admission For Inpatient And Day Surgery

    • Inpatient Admission Time

      Unless instructed otherwise by your doctor, you should come to the hospital after 12.00noon as discharge time is 11.00am

      If your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital one day before surgery and before 1.00pm.

      However, if you are undergoing major surgery on a Monday, you should come to the hospital on Saturday before 11.00am for blood grouping and cross-matching.

    • Day Surgery Admission Time

      We would be most appreciative if you arrive at least 2 hours before scheduled Day Surgery procedure time.

      Day Surgery Centre is located at level 7, operating hours are as below:

      Monday to Friday 7am – 4.30pm
      Saturday 7am – 1pm
      Sunday & Public Holiday Closed

      If you arrive before 7am, please proceed to Admission at Hospital Lobby, Level 2.

    Where To Go

    Upon arrival at the hospital, proceed to the Admissions counter at Hospital Lobby, Level 2 with the necessary documents as listed below.

    If laboratory tests or investigative procedures are required, these are usually carried out after you have registered for admission.

  • Pre-Admission

    To ensure a smooth and hassle-free experience, please remember to bring along the following items on the day of your admission.

    • Identity card / Passport / Birth Certificate / FIN card Please note that spouse's/parent's/next-of-kin's identity card may be needed.
    • Hospital’s Admission Assessment Form
    • Consent Form (Consent For Operation or Procedure)
    • Financial Counseling Form on charges by Doctor
    • Doctor’s Referral Letter
    • Any Medical Benefits Card or Letter of Guarantee from your insurance company/employer (applicable only for those companies that have credit arrangements with the hospital)
    • A list of all medications that patient is presently taking and the dosage. (for day surgery cases)
    • Pajamas or dressing gown
    • Non-slip slippers
    • Personal toiletries
  • Birth Registration

    All births in Singapore have to be registered at one of the Birth Registration Centers. Upon registration, the newborn will be issued a Birth Certificate.

    Documents Required

    For ALL:

    1. Notification of Live Birth issued by the hospital
    2. Original Identity Cards of both parents
    3. Original Marriage Certificate of parents
    4. Duly completed Form BD 13. Registration cannot be done without newborn’s name. Please provide Chinese / Jawi / Tamil character (if applicable).

    Additional Documents Required for Foreigners:

    1. Passports of parents
    2. Malaysian Identity Card of parents (if applicable)

      Additional Documents Required for Registration by Proxy:

      1. A letter of authorization from the parents of the newborn. The letter must be signed by both parents.
      2. Identity Card or Passport of Proxy

    Where To Go

    Admission Area Operating hours Payment
    Hospital Lobby, Level 2 Gleneagles
    Hospital 6A Napier Road
    Monday to Friday 8:30am to 4:00pm
    Singapore 258500 Saturdays & Eve of Public Holidays 8:30am to 12pm Payment by NETs/ Credit Card are preferred
    Tel: 6470 3332 Sunday and Public Holidays Closed

    Other Registration Centre

    Registry of Births and Deaths

    Citizen Services Centre, 3rd floor, ICA Building, 10 Kallang Road

    Singapore 208718

  • Visiting Hours

    Visiting hours are from 8.00am to 8.00pm. The "No visitors after 8.00pm" rule is strictly enforced throughout the hospital. This is to ensure you and other patients have ample rest and ensure your security at night.

    The ICU is a restricted area due to the serious condition of patients warded there. As these patients require ample rest, only 2 visitors are allowed at any one time during the visiting hours.

    Visiting hours at the Intensive Care Unit (ICU) and High Dependency Unit (HDU) are from 8.00am to 1.30pm and 2.30pm to 8.00pm daily, and Neonatal Intensive Care Unit (NICU) is from 8.00am to 8.00pm daily. Children below 12 years old are not encouraged to visit these units.


    Hospital discharge time is 11.00am. If you have to stay in your room after 11.00am but are able to leave before 8.00pm, you will be charged an additional half day rate. Please note that bill preparation and discharge process will take approximately 2 hours.

    Payment can be made at the Cashier's counter at the Lobby, Level 2. You are required to settle the hospital charges in full upon discharge. Should your deposit exceed your hospital charges, we will process your refunds after we have received payment from your insurance companies. For self-paying patients, your refunds will be processed after the bill is finalized. If your deposit was made by credit card, it will be refunded back to your credit card. For cash, cheque and AMEX card payments, we will send you a refund cheque.


    Our car park is open 24 hours daily. Lifts serve the basement car park from 6.00am to 10.30pm. From 10.30pm to 6.00am, please use the staircases for access to the hospital lobby.

    Valet parking service is available on Mondays to Fridays from 8.30am to 5.00pm and on Saturdays from 8.30am to 1.00pm, excluding Sundays and Public Holidays.

    A valet service fee of S$10.00 is applicable on top of the prevailing parking charges, and to be paid in advance when you hand over your vehicle to the valet staff.

    After the valet's operating hours, the vehicle key can be collected from the hospital security, before you proceed to collect the vehicle from the carpark.