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Facilities and Services In Your Room

  • Telephone Services

    For the convenience of our patients, bedside telephones are available in all our wards.

    For local calls, please dial ‘9’ followed by the number you wish to call.

    For international calls, please dial ‘9’ followed by "019" or “001” (IDD Access Code) + Country Code + Area Code + Number of the party you wish to call.

    Please be informed that all outgoing calls are chargeable and will be included in your final bill.

  • In-House Entertainment


    Your room is equipped with a unique in-house entertainment system that allows you to access free-to-air television channels and a wide selection of movie, variety, entertainment, sports and news channels on cable.

    Internet Access and Online Gaming

    With the Internet as an important part of daily life, we know that it’s something you need to have access to while you recuperate. From our in-house entertainment system, you’ll be able to access the Internet just as you do at home, so you’ll have plenty to entertain you during your stay. Whether it’s catching up with the news, playing interactive games online, watching videos or relaxing with an online library full of great books, you’ll be in full control of how you spend your time.

    If you are warded in a Deluxe room or one of our Suites, you’ll have access to all the above mentioned that entertainment on the move, through a Wi-Fi-enabled multimedia tablet that you can take around the hospital with you.

  • Meal Service

    Meal Service

    Nutrition and Diet plays a crucial role in your route to recovery. Here at Mount Elizabeth Hospital, we ensure that your meals supplement the healthcare you receive while also delivering a pleasant culinary experience.

    With that in mind, our teams, both culinary and dietetic, have spared no effort in the design of our menus to provide you with five nourishing, well-balanced meals every day to support you in your recovery. Our culinary experts will even create a menu for you based on your physician’s dietary recommendations.

    Meal Times

    Breakfast 8:00 am – 10:00 am

    Lunch 12:00 pm –2:00 pm

    Dinner 5:30 pm – 7:30 pm

    Executive Chef

    For the last 20 years, our Executive Chef, Alan Sim, has been an integral part of the Culinary Scene in Asia. In his career, Alan has held notable positions in both local and international hotels in Asia, including the Jumeirah Beach Hotel and Burg Al Arab in Dubai, and has led the Singapore National Culinary team to achieve numerous International Awards.

    Prior to heading the culinary team here at Mount Elizabeth Novena, Alan also owned and managed his own restaurant, Zen.

    Today, he leads a team of innovative and passionate professionals, each armed with a varied culinary background, and all committed to providing you with a gastronomic healing culinary experience that includes contemporary interpretations of European, Japanese and Chinese cuisine and South East Asian classics.

    Should you have any specific preference or requirements for your meals during your stay with us, Chef Alan and his team will be on hand to assist in customising your menu.

  • Butler Service

    Butler Service

    Need something during your stay? Being confined to your ward shouldn’t let that stop you. Our team of friendly and professional butlers are at your beck and call.

    Suites and Deluxe Rooms: 8:00 am to 8:00 pm
    Other rooms: Upon request

    For enquiries on rates and availability, please contact our Food, Nutrition & Beverage Department.

  • Dietetic Service

    Dietetic Service

    Your doctor may refer you to our team of experienced accredited dieticians for consultation on your diet with a view to either prevent or control diet-related diseases. The ultimate goal is to improve your health through the adoption of healthy eating habits.

    While you are staying with us, your dietician will come to your room for your initial consultation. The consultation will include diet evaluation, nutritional assessment, diet counselling with a customised daily meal plan and a dietary hand-out.

    Your dietician will conduct follow-up visits and provide assistance with meal orders/special food preferences or modifications if required during your stay. Before you are discharged, you will receive advice on how to continue to manage your diet at home.

    If you are discharged before an appointment can be made for you, or your doctor refers you, you will be able to consult our dieticians by appointment as an out-patient at our Dietary Consultation Room.

    Appointment Hotline:+65 6933 0231

  • Other Services

    Consultation Fees


    • Initial Consultation: Complimentary
    • Follow-up Visits: Complimentary


    • Initial Consultation (45mins): S$75.00
    • Follow-up Visits (30–40mins): S$50.00
    • All prices stated are inclusive of 7% GST.


    Your room will be cleaned daily by a member of the housekeeping team. Do inform our nursing staff if you have concerns about any aspect of the Housekeeping Service.

    Our housekeeping office is open daily from 8:30 am to 5:30 pm


    A complimentary copy of the local newspaper will be delivered to your room daily.

    Room Safe

    You’ll find a safe in your room where you can store your personal belongings for safe keeping.

    However, we advise you not to bring any valuables with you during your hospital stay. Mount Elizabeth Hospital will not be responsible for any loss of or damage to patients’/visitors’ personal items on the hospital’s premises.

    Laundry Service

    You may wish to have your clothes washed, pressed or dry-cleaned during your stay. Just let our ward staffs know and this will be arranged for you.

    Available daily: 8:30 am to 5:30 pm

    [Charges applicable]

    Maintenance Requests

    All electrical lightings and fittings should be in good working order in your room. If you find that anything is faulty, do let our ward staffs know, so we can get it repaired for you and maintain your living accommodation at the high standard you expect from Mount Elizabeth.


    Your safety and security are our utmost priority. Our in-house security provides 24-hour coverage, both on patrol and through constant monitoring of public areas through closed circuit surveillance equipment.

    Should you have any matters of concern, please contact our ward staff for assistance immediately.

    Fire Safety

    The hospital has an automatic fire alarm system that is directly linked to the Singapore Civil Defence Force. When the fire alarm is activated, alarm bells will ring on all floors. Should there be a fire in your room, please call extension 555, leave your room, closing the door behind you to prevent the fire from spreading and to slow down the diffusion of smoke and fumes. Please remain calm and stand by for further announcements or instructions from the ward staff.

    No Smoking

    Mount Elizabeth is strictly a no smoking facility. Smoking is prohibited by law throughout the hospital complex.

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