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International Patient's Guide

International Patients Guide

  • Introduction

    • The Gleneagles Patient Assistance Centre (GPAC) was set up to provide a one-stop service for international patients looking for specialists' expertise, personalised patient care and cutting-edge technology at Gleneagles Hospital.

      Our dedicated and experienced GPAC staff are professionally trained to provide genuine care and comfort, and to attend to the special needs of patients before, during, and, if necessary, after their visit. They are also able to provide advice on the estimated cost of treatments and procedures at our hospitals.

      GPAC - Gleneagles Hospital Patients Assistance Centre 24-hour Appointment & Medical Enquiry: +65 6575 7575

       

      Some of the services provided by GPAC include:

      • Doctor Referral and Appointment
      • Emergency Care
      • Non-Emergency Care
      • Air Evacuation and Repatriation (Worldwide)
      • Flight Arrangement and Extension
      • Hotel / Service Apartment Booking
      • Airport Transfer Services by Ambulance / Limousine
      • Advice on Cost Estimates
      • Medical Financial Counselling
      • Language Interpretation Assistance
      • Visa Application and Extension
      • Special Food and Beverage / Religious Arrangements
      • Local Sightseeing Tours Arrangements

      Make an Enquiry

  • Medical Arrangements

    • Gleneagles Hospital offers a wide range of specialist medical services, both outpatient and inpatient. In accordance to your medical conditions and needs, we will recommend and schedule medical appointments for you with the appropriate specialists and make all the necessary arrangements for your visit.

      Doctor Referral and Appointment

      Whether you have a preferred primary care physician or need specialty care for a specific medical problem, we’re here to help.

      Make an EnquiryBook an Appointment

      Air Evacuation and Repatriation (Worldwide)

      We provide arrangements for smooth and safe medical evacuation and repatriation for all our patients wherever they are.

      Click here for more information.

      Evacuation hotline: +65 9322 9292

  • Transport Arrangements

    As a visitor to Singapore, you may not be so familiar with how to get around. Our GPAC staff will be happy to make your transport arrangements for you so that you can be sure you get to all your appointments on time.

    Flight Arrangement and Extension

    Should your treatment take longer than expected, we will assist you in altering your flight arrangements and the extension of your visa, if required.

    Airport Transfer Services by Ambulance/Limousine

    Upon request, our GPAC staff can arrange for transport from the airport to the hospital or your hotel via ambulance or limousine.

    Make an Enquiry

  • Accommodation Arrangement

    Our GPAC staff will gladly assist you in locating and reserving a hotel or serviced apartment to keep you in the style you are accustomed to.

    For your convenience, we have listed hotel properties that are located near the hospital. Please note that the hotels listed are suggestions based only on their proximity to the hospital and not recommendations. The hospital is not connected to the hotels in any way.

    Make an Enquiry

    Hotel Jen

    Address: 1A Cuscaden Road, 249716

    Tel: 6738 2222

    Website: www.shangri-la.com/en/singapore/traders/

    Regent Hotel

    Address: 1 Cuscaden Road, 249715

    Tel: 6733 8888‎

    Website: www.regenthotels.com/EN/Singapore

    Orchard Hotel

    Address: 442 Orchard Road, 238879

    Tel: 6734 7766‎

    Website: www.millenniumhotels.com.sg/orchardhotelsingapore/

    Orchard Parade Hotel

    Address: 1 Tanglin Road, 247905

    Tel: 6737 1133

    Website: www.orchardparade.com.sg/

    Singapore Marriott Hotel

    Address: 320 Orchard Rd, 238865 ‎

    Tel: 6735 5800

    Website: www.marriott.com

    Royal Plaza on Scotts Singapore Hotel

    Address: 25 Scotts Rd, 228220 ‎

    Tel: 6737 7966

    Website: www.royalplaza.com.sg

    Mandarin Orchard Singapore

    Address: 333 Orchard Road, 238867

    Tel: 6737 4411

    Website: www.meritushotels.com

    Oasia Hotel Singapore by Far East Hospitality

    Address: 8 Sinaran Dr, 307470 ‎

    Tel: 6664 0333

    Website: www.stayfareast.com

    Hotel ibis Singapore Novena

    Address: 6 Irrawaddy Rd, Singapore 329543

    Tel: 6808 9888

    Website: www.ibis.com

    Pan Pacific Orchard

    Address: 10 Claymore Road, Singapore 229540

    Tel: +65 6737 0811

    Website: www.panpacific.com/orchard

  • Special Arrangement

    Besides meeting your medical needs, we also offer a range of services to make your stay in Singapore a pleasant one.

    Language Interpretation Assistance

    Understanding the communication needs of our patients who come from the world over, our GPAC staff can arrange for interpreters and translation services for a number of languages.

    Special Food and Beverage/Religious Arrangements

    If you are on a special diet or would like a spiritual care provider of your own religion, do inform us and we will make the necessary arrangements.

    Local Sightseeing Tours Arrangements

    If you are up to some sightseeing while you are in Singapore, why not take some time to explore what the city has to offer. Our GPAC staff will be glad to arrange local sightseeing tours and suggest places of interest that you can visit during your stay here.

    Make an Enquiry

  • Visa Applications and Extension

    Visa Application

    You will be required to obtain a valid visa prior to your visit to Singapore. For more details on the list of countries that require a visa to enter Singapore, kindly visit the Immigration & Checkpoint Authority (ICA) website.

    Short-term Visit Pass Extension

    The Gleneagles Patient Assistance Centre (GPAC) will assist you in extending your Short-Term Visit Pass if your treatment takes longer than had been anticipated.

    We will require the passports of the patient and accompanying visitors in addition to the following:

    • Application Form for a Visit Pass (Form IMM 14)
    • Application for Extension of Stay on Medical Ground (Form V75)
    • Doctor's Letter

    Please submit the completed documents to us in person at least one week before the expiration date stated on your Visit Pass.

    The Visit Pass extension is subject to ICA approval and administrative charges from ICA may apply.

    Make an Enquiry