Hospital Admissions

We are here to make your stay with us as comfortable as possible. Be prepared with information on what to expect during pre-admission, admission, and upon your discharge.

Note: For maternity pre-admission, please refer to the maternity guide page for additional information and checklists.

Appointment & medical enquiry


  • When you arrive at the hospital, proceed to the admissions counters at the hospital lobby, level 2 (open 24 hours daily) with the necessary documents as listed in the packing list below to have your pre-admission registration processed.
  • Your doctor or the clinic staff will make the necessary bookings for your admission into the hospital.
  • If laboratory tests or investigative procedures are required, these are usually carried out after you have registered for admission.
The hospital can only confirm the availability of a room type at the time of your admission. This is due to the uncertainty of discharges and emergency admissions in a hospital. However, if we are unable to provideyou with the room of your choice at admission, we will make the transfer as soon as your preferred room type is available.

Packing list

To avoid delays, please remember to bring the following items on the day of your admission:

  • Identity card / passport / birth certificate / FIN card. (Please note that spouse's / parent's / next-of-kin's identity card may be needed. We currently do not accept digital IC.)
  • Hospital’s admission assessment form
  • Consent form (consent for operation or procedure)
  • Financial counselling form on charges by doctor
  • Doctor’s referral letter
  • Any medical benefits card or letter of guarantee from your insurance company/employer (valid only for companies that have credit arrangements with the hospital)
  • A list of all medications that the patient is presently taking, and the dosage (for day surgery cases)
  • Pajamas or dressing gown
  • Non-slip slippers
  • Personal toiletries

Calculate your estimated hospital bill size

Use our Hospital Bill Estimator to estimate your out-of-pocket costs for common surgical procedures based on your integrated shield plan and riders.


Inpatient admission time

  • Unless instructed otherwise by your doctor, you should come to the hospital after 12 noon, as the discharge time is 11am.
  • If your doctor has told you that you will need blood on standby for surgery, you must check into the hospital one day before surgery and before 1pm.

Note: However, if you are undergoing major surgery on a Monday, you should come to the hospital on Saturday before 11am for blood grouping and cross-matching.

Day surgery admission time

  • Please arrive at least 2 hours before scheduled day surgery procedure time.
  • If you arrive before 7am, please proceed to admission at hospital lobby, level 2.
The Day Surgery Centre is located at level 7, and the operating hours are:

Monday to Friday: 7am – 4.30pm
Saturday: 7am – 1pm
Sunday and Public Holiday: Closed


  • Hospital discharge time is 11am.
  • If you have to stay in your room after 11am but are able to leave before 8pm, you will be charged an additional half-day rate.

Note: Please note that bill preparation and discharge process will take about 2 hours.

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Payment can be made at the cashier's counter at the lobby, level 2. You must pay the hospital charges in full upon discharge. If your deposit is more than your hospital charges, refunds will be sent after payment is received from your insurance company.

For self-paying patients, your refunds will be processed after the bill is finalised. If your deposit was made by credit card, it will be refunded to your credit card. For cash, cheque and AMEX card payments, we will send you a refund cheque.

Visiting hours

  • Visiting hours are from 8am – 8pm.

Note: The "no visitors after 8pm" rule is strictly enforced throughout the hospital. This is to ensure patients have enough rest and are safe at night.

  • Visiting hours at the ICU and high dependency unit (HDU) are from 12pm - 2pm and 5.30pm - 8pm daily.
  • Visiting hours at the neonatal intensive care unit (NICU) is from 8am – 8pm daily.

Note: Children under 12 years old are not encouraged to visit these units. The intensive care unit (ICU) is a restricted area due to the serious conditions of the patients there. As these patients require plenty of rest, only 1 visitor is allowed at any one time during the visiting hours.

Parking information

  • Our car park is open 24 hours daily. Lifts serve the basement car park from 6am – 10.30pm. After 10.30pm, please use the stairs for access to the hospital lobby.
  • Valet parking service is available on Monday to Friday from 8.30am – 5pm and on Saturday from 8.30am – 1pm, excluding Sunday and Public Holiday.
  • A valet service fee of $10 is charged on top of the prevailing parking charges, and to be paid in advance when you hand over your vehicle to the valet staff.
  • After the valet's operating hours, the vehicle key can be collected from the hospital security before you collect the vehicle from the carpark.

Key links

MyHealth360 mobile app

If your doctor has pre-registered for you, download the MyHealth360 app for a smoother admission. You can also use MyHealth360 to access a full range of healthcare services, including appointment booking, lab results and hospital bills. Learn more

App Store
Google Play