Visiting hours are from 8am – 8pm. The "no visitors after 8pm" rule is strictly enforced throughout the hospital. This is to ensure patients have enough rest and are safe at night.
The intensive care unit (ICU) is a restricted area due to the serious conditions of the patients there. As these patients require plenty of rest, only 1 visitors are allowed at any one time during the visiting hours.
Visiting hours at the ICU and high dependency unit (HDU) are from 12pm - 2pm and 5.30pm - 8pm daily, and neonatal intensive care unit (NICU) is from 8am – 8pm daily. Children under 12 years old are not encouraged to visit these units.
Discharge
Hospital discharge time is 11am. If you have to stay in your room after 11am but are able to leave before 8pm, you will be charged an additional half-day rate. Please note that bill preparation and discharge process will take about 2 hours.
Payment can be made at the cashier's counter at the lobby, level 2. You must pay the hospital charges in full upon discharge. If your deposit is more than your hospital charges, refunds will be sent after payment is received from your insurance company. For self-paying patients, your refunds will be processed after the bill is finalised. If your deposit was made by credit card, it will be refunded to your credit card. For cash, cheque and AMEX card payments, we will send you a refund cheque.
Parking
Our car park is open 24 hours daily. Lifts serve the basement car park from 6am – 10.30pm. After 10.30pm, please use the stairs for access to the hospital lobby.
Valet parking service is available on Monday to Friday from 8.30am – 5pm and on Saturday from 8.30am – 1pm, excluding Sunday and Public Holiday.
A valet service fee of $10 is charged on top of the prevailing parking charges, and to be paid in advance when you hand over your vehicle to the valet staff.
After the valet's operating hours, the vehicle key can be collected from the hospital security before you collect the vehicle from the carpark.