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  • Gleneagles Singapore
Gleneagles, Getting Here

Request for Medical Information

  • What type of medical information can you request for?

    Discharge Summary and Laboratory/Radiology Reports  

    • Can be obtained from the Medical Records Office (MRO)

    Alternatively, you can access your laboratory and radiology reports on the MyHealth360 app.

    The patient’s mobile number will be captured during the clinic visit and an SMS will be triggered to their mobile number after results are available in the MyHealth360 app.

    Specialist’s Medical Reports

    • Patients or requestor should obtain it directly from the patient’s attending doctors
  • Who to contact to request for medical information?

  • What documents do you need to provide for verification?

    Please have these documents ready:

    1. A Consent for Release of Medical Information from the patient is required for the release of medical information.
    2. For patients below 21 years old, the consent of either the patient’s parents or legal guardian is required.
    3. If the patient is deceased or lack mental capacity, the consent of the patient’s legal representative is required. A copy of the death certificate may be required.
    4. A copy of the patient’s and authorised requestor’s NRIC/passport will be required for verification.

    Upon receipt and verification of the relevant documents, the request will be processed within 3 working days.

  • How will you receive your medical information?

    Patients or requestors can receive the records through:

    • Self-collection at MRO office
    • Email
    • Post