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We believe in being clear and transparent about hospital billing and health insurance to ensure you have a seamless and pleasant experience throughout your stay with us.
Find out how you can use insurance to cover your Gleneagles Hospital medical bills.
We accept both local and international healthcare insurance policies to cover your bills for hospital treatments and follow-up care. Be assured as you seek treatment at our facilities and recover with peace of mind.
If you have an integrated shield plan and a full rider that covers you for private hospitals, you may be eligible for our Cashless Service. With this service, you can be admitted for treatment at Gleneagles Hospital with no payment needed at admission or discharge.
Find out more:
Here is what you need to know about the insurance process before admission at our hospitals:
Contact your insurance provider or agent to find out the amount of coverage your integrated shield plan provides for your treatment at our hospitals.
You can also call or WhatsApp Parkway Insurance Concierge at +65 9834 0999 to find out about integrated shield plan coverage, referrals to panel doctors and booking an appointment.
Pre-authorisation is always recommended for planned treatments. It can ease the claim process and may help you enjoy higher coverage. Where possible, we recommend that you seek pre-authorisation from your insurers before beginning treatment.
Upon admission, please provide your identification number to our admission personnel. The letter of guarantee can be raised electronically through our system for the deposit.
The letter of guarantee is a waiver of part or all of the upfront cash deposit. It can typically be issued for up to $10,000, depending on your integrated shield plan.
To confirm the amount you can obtain for a waiver of deposit, please check with your insurance provider.
Upon admission, you will need to pay the full deposit for your bill at the admissions counter, unless a Cashless application has been approved in writing 3 to 7 days before admission.
To use MediSave, Medishield Life, integrated shield plan or a combination of these, you will be required to authorise the Medical Claims Authorisation Forms (MCAF). This can be done at our Business Office.
Depending on the terms of your LOG, we will collect the full amount of the hospital bill from you upon your discharge.
Find out more about paying your bill.
Your bill is typically submitted 3 working days post-discharge. The hospital bill is submitted via our electronic claims system and sent to your Integrated Shield Plan’s insurance provider directly for processing.
There is no need for you to submit further paperwork. Most claims are fully reimbursed in 6 to 8 weeks.
If there are out-of-pocket costs to be incurred, you may also use your Medisave, subject to claim limits and corporate insurance (if any) to offset your cash outlay.
With the Cashless Service, you can be admitted for treatment at our hospitals with no payment needed at admission or discharge.
To be eligible for cashless hospitalisation, you will need:
To find out more or to start your cashless application, you can:
You should start your application at least 7 days before admission.
Learn how you can use your hospital insurance plan to be fully covered for treatment and pay minimal or $0 at our hospitals.
Here are two examples:
Peter, 55, cataract surgery
Jenny, 34, ovarian cyst removal surgery
Have questions about insurance?
Insurance coverage, referrals and appointments
Contact Parkway Insurance Concierge to find out about integrated shield plan coverage, referrals to panel doctors and booking an appointment. Call or WhatsApp +65 9834 0999.
Billing, Cashless Service and claims enquiries
Call +65 6812 3776 or WhatsApp +65 8799 7787.