COVID-19 Updates

Gleneagles Hospital is closely monitoring the ongoing situation of the novel coronavirus (COVID-19) around the world. Your health is our biggest priority.

We have implemented strict measures at our premises for the protection of our patients, visitors, staff and healthcare workers, as well as for the wider community. Rest assured we are responding to the situation by the day, and are adapting our operations to ensure our hospitals continue to be a safe environment for both existing and new patients who require medical attention.

Read about the measures we’re taking in response to the pandemic, and learn more about the coronavirus to keep you and your loved ones safe. You can also refer to our COVID-19 self-care guide.

Pre-departure COVID-19 polymerase chain reaction (PCR) swab testing is also available at selected clinics by Parkway Shenton in Singapore. To make an appointment, please call +65 6812 3391 or WhatsApp +65 8198 7777.

For information on the coronavirus situation in Singapore, please visit the Ministry of Health website.

For international patients, please read our FAQ.

Visitor and patient advisory

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Visitor and patient advisory

Last updated: 23 September 2021

All visitors and patients must check-in with SafeEntry via the TraceTogether app or token, and keep the app running / have the token with them at all times. All visitors must also wear a mask throughout their visits.

Visitors will also be required to fill in the Visitor Registration form and Health Declaration form at treatment facilities within the premises.

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FOR VISITORS (inpatient wards)

All visitations will be suspended from 24 September to 23 October 2021.
Requests to visit the following patient groups will be assessed on a case-by-case basis:
- Patients in critical condition
- Paediatric patients
- Birthing / post-partum mothers
- Patients who require additional care support from caregivers
For these patient groups, only 1 visitor may be registered for 1 visit per day.
Patients who are in critical condition may be allowed up to 5 registered visitors per day, with a maximum of 2 visitors at the patient’s bedside at any one time.
All approved visitors must show a valid negative antigen rapid test (ART) or polymerase chain reaction (PCR) test result obtained within the last 24 hours of each visit, as administered or supervised by MOH-approved COVID-19 test providers (including tests performed at Quick Test Centres).

All visitors are required to follow social isolation and infection prevention and control measures. These include:

No entry for visitors who are unwell, on medical leave, or on quarantine
Washing of hands with soap and water for at least 20 seconds, or applying at least 60% alcohol-based disinfection rub on hands before entry
Bringing of own mask and ensuring that the mask is worn at all times during the visitation. Visitors must wear masks with good filtration ability – these include reusable masks that are made up of at least 2 layers of fabric, or surgical masks.
No eating and drinking allowed within the inpatient wards
No using of patients’ toilets in the wards
No sitting on patients’ beds
Maintaining social distancing of at least 1 metre from the other patients and visitors
Not communicating and interacting with other patients or visitors

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FOR VISITORS (outpatient clinics & primary care services)	No symptoms	Acute respiratory illness of any degree of severity (eg. cough, fever)
Travelled abroad* within the last 14 days, OR Had close contact with a confirmed COVID-19 patient	Will be denied entry	Will be directed to the A&E department.
Have not travelled abroad* within the last 14 days, AND Had no close contact with a confirmed COVID-19 patient	Will be allowed entry	Will be denied entry, and advised to consult a doctor as soon as possible

*To any country outside of Singapore

Outpatients may be supported by 1 accompanying visitor if required. Discretion will be given by management on a per case basis.
Specialist clinics will be reminded to inform patients of visitor restrictions prior to their appointments, and visitors may be denied entry should they fail to meet any of the above criteria.
Patients/visitors may be denied entry should entry criteria not be met.

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FOR PATIENTS	No symptoms	Acute respiratory illness of any degree of severity (eg. cough, fever)	Pneumonia / severe respiratory infection with breathlessness
For additional safety, all patients will be required to take an Antigen Rapid Test (ART) at Gleneagles Hospital's A&E clinic (free of charge).
No travel and contact history	Will be allowed entry	Will be allowed entry, and advised to consult a doctor as soon as possible	Will be allowed entry, and advised to consult a doctor as soon as possible
Travelled abroad* within the last 14 days, OR Been exposed to premises of large active clusters, OR Had close contact** with a confirmed COVID-19 patient	Will be allowed entry Elective treatment: Will be postponed until 14 days after positive travel or contact history Urgent treatment: To proceed if deemed urgent by doctor	Will be directed to the A&E department.	Will be directed to the A&E department.

*To any country outside of Singapore
**Refer to MOH's page to find out where are the large active clusters

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