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How we keep our hospitals safe

It was recently reported that a laboratory has issued false positive COVID-19 test results due to a ‘calibration’ issue. We would like to clarify that Parkway Laboratory Services is NOT the affected laboratory, and our COVID-19 testing is ongoing. We appreciate all laboratories contributing towards the national COVID-19 testing effort. Please kindly refrain from sharing unverified information.

To help curb the community spread of COVID-19 in Singapore, we are On Your Side In This Fight to stay COVID-safe.

As we exit the circuit breaker period on 2 June 2020, Gleneagles Hospital will continue to deliver essential health services while implementing safety measures and reviewing our protocols regularly to ensure a safe environment for all patients, visitors and staff.

Learn more about our safety measures below.

Visitor registration

All visitors must fill up a visitor registration form before being allowed entry into our hospital and medical centre premises. They must also check in via SafeEntry before entering our hospitals and clinics.

Temperature assessment

Our registration counters are located at our hospital and medical centre entry points. Thermal sensors at these locations will screen all patients, visitors and staff for indications of fever. When a person with a fever is detected, he or she will be escorted by our medical staff via a dedicated route to our Accident & Emergency (A&E) department, where they will be isolated and assessed further.

Visitor restrictions

All inpatients are allowed to pre-register up to a maximum of 5 visitors. Registered visitors can come from up to 2 households, but only 1 person can visit at any one time during visiting hours. Patients at outpatient clinics are only allowed 1 visitor or accompanying person at any one time. Read the latest visitor and patient advisory.

Management of COVID-19 patients

To mitigate any risks of virus transmission, there are safety protocols in place for the management of suspect or confirmed COVID-19 cases in our hospital.

These include dedicated routes of transfer within our hospital which have been carefully planned, with no chance of external contact with the public. These areas are cleaned and sanitised after each transfer of a confirmed COVID-19 patient. The ventilation systems in these wards are also self-contained, eliminating any chance of virus transmission.

We have a dedicated team to look after the needs of these patients, and their responsibilities are limited to their assigned ward throughout the course of their shift. These colleagues are also equipped with, and are required, to put on all the necessary personal protection equipment during the course of their work. As a precautionary measure, food is also served in disposable containers with single-use utensils.

All COVID-19 patients are not allowed to leave their ward. Neither are they allowed any visitors.

Our hospital lifts do not open at the floors where our COVID-19 patients are recovering at, and we have security officers stationed round-the-clock to ensure privacy and prevent any public access.

Workplace safety

Our hospital, clinics and corporate offices will be ensuring compliance with the Safe Management Measures issued by the Ministry of Health following the circuit breaker period.

All staff will be required to check in to their workplace via SafeEntry for contact tracing purposes. They are also required to wear masks, and if necessary, other personal protective equipment at all times, except during activities that require masks to be removed (eg. mealtimes).